Arhaus is a one-stop shop for high-end furniture pieces for your living area (dining, bedroom,…) and outdoors. But before you shop, find out everything about this brand and whether it is worth your time and money in this Arhaus review.
About Arhaus
Arhaus is an American retail company that specializes in luxury furniture and home décor. It was founded in 1986 in Cleveland, Ohio, by John Reed and his father, Jack Reed. The company started as a small startup but has grown into a popular brand in the home furnishing industry.
Arhaus is recognized for many things. For instance, buyers often appreciate the brand’s commitment to sourcing its materials sustainably. Arhaus usually gets its materials from sustainable forests. It also successfully incorporates recycled materials and reclaimed wood into its designs. At the same time, the brand doesn’t use wood harvested from endangered rainforests, resulting in a strong support for forestry practices.
As the company claims, Arhaus only partners with skilled artisans and promotes ethical labor practices in its operations. Most of the craftsmen it partners with belong to countries like Italy, Vietnam, and India. This partnership helps create unique furniture pieces that appeal to a majority of buyers.
There are also rugs, home décor, and lighting items available that help blend vintage and modern elements perfectly. Arhaus doesn’t sell mass-produced furniture. Instead, it focuses on limited-production collections with handcrafted details and unique finishes.
The company has successful and beautifully designed physical retail stores across the United States. Plus, for its online buyers, Arhaus also runs an extensive online presence, offering durable and stylish home furnishings to its customers.
According to a report available, Arhaus’ 2024 revenue was equal to US $1.27 billion, which was 1.3% less than from 2023. While there could be many reasons behind this dip, prominent ones are definitely the high prices charged by the company for its goods and poor customer service. Besides, the high competition in the luxury furniture market is also a valid reason for this reduction in Arhaus’ annual revenue.
Arhaus Review: Is It Worth the Price?
If you are unsure if Arhaus is overhyped or a hidden gem, this Arhaus review is for you. Take a look at what our experts and existing buyers of the brand have to say.
Materials
Arhaus is home to a huge collection of sofas, tables, chairs, beds, and tabletops. If we discuss the sofas, in particular, daybeds and reclining sofas, that are best suited for your living room. Most of the sofas designed and sold at Arhaus feature solid wood frames. The brand usually uses birch or maple hardwoods to create sofa frames. The material is good enough to enhance the durability of these furniture pieces.
The brand prefers refined materials such as top-grain leather, full-grain leather, and natural fibers to upholstery Arhaus Kipton sofas or similar items. These fabrics add character to the sofas while making them breathable.
Similarly, the tables sold at Arhaus are usually made from solid hardwood. Some pieces are also curated using hand-forged metal. Arhaus tables are often praised for their aesthetic appeal and durability. However, some customers find the imperfections in reclaimed wood a bit distracting.
The beds, dressers, and chairs are also made from high-quality wood, increasing the longevity of the pieces. Arhaus also designs handcrafted rugs made from durable materials to adjust to heavy-traffic areas.
One of the customers, A Robinson, has praised the quality of materials used to create sofas and tables at Arhaus.
Design and Aesthetics
Arhaus is popular for its distinctive design philosophy. Most furniture pieces smartly blend modern, rustic, and vintage designs to create some gorgeous masterpieces. You will also find certain timeless furniture pieces that exhibit practicality with style.
For instance, most sofas available at Arhaus are designed to look good and feel comfortable. They have clean lines with plush cushions and deep seating that makes you experience them for many years.
You can get your hands on modern sectional sofas with modular and sleek profiles. The Chesterfield sofas, with tufted upholstery and rolled arms, have a vintage style with a sophisticated touch.
Arhaus also allows customers to customize their fabric choices, finishes, and colors. Thus, you can tailor your furniture to your personal aesthetic.
The tables at Arhaus look like statement pieces. These tables exhibit unique craftsmanship with natural materials. Most coffee tables feature a weathered and distressed look that helps add character to your space.
You will also find tables with live-edge designs with the natural shape of wood slabs. These tables have organic beauty elements that make your space look unique.
Pricing
Arhaus is often labeled as too expensive. But is it true? When compared with mass-market furniture retailers, Arhaus has pricey products. A leather sofa can cost as much as $8,000. The most inexpensive sofa in the product category is worth $2,000.
Similarly, dining tables at Arhaus are available for $3,000 and $6,000. Coffee and console tables are also available for $2,000 and $7,000.
Other furniture and décor pieces have varied pricing. For instance, beds are usually available for $2,000 to $5,000. You can get your hands on chairs and ottomans for $500 to $2,500, depending on the materials used and designs.
Additionally, lighting and décor products can be purchased for $100 to $2,000. Some options available are budget-friendly. But again, that depends on every customer’s individual capacity.
For customers who prioritize durability and sustainability with unique designs, Arhaus furniture is a worthwhile investment. However, if you have a limited budget, you may find it to be pricey.
Arhaus Shopping Experience
Arhaus has more than 80 showrooms in the USA. Most of them are designed to be high-end spots for boutique-style shopping experiences. Most of the showrooms are curated to showcase top-class furniture in home-like settings. This helps customers visualize each piece’s presence in their own spaces.
Despite the presence of these showrooms, many customers still prefer online shopping. The brand has a well-designed website with detailed product descriptions. You will find many high-quality images and customization tools that enhance your shopping experience. You can also easily schedule your online consultations with Arhaus designers. They can take free advice on topics such as furniture selection and home styling.
However, despite these services, many customers have complained about the terrible customer service at Arhaus. Customers like Joy have shared their bad experiences with customer representatives. According to them, the service is lousy and unresponsive at times.
Jady Hu has also described the customer representatives as arrogant and the department as the absolute worst customer service. HTr has shared how customer service is completely non-existent. There was no response, even after he contacted Arhaus multiple times.
Shipping and Delivery
If you look at Arhaus’s official website, you will know that the brand uses a White Glove Delivery service. They have a professional team that unpacks, inspects, and assembles every furniture piece in your house. The delivery takes place within 14 days from the day of purchase.
The White Glove Delivery has varying rates. For instance, local delivery costs $299, while national delivery is worth $399 to $599.
Delivery for small items is different. It may take three to 14 business days to make this delivery possible. The rates for small deliveries vary between $9 to $235, depending on the type of delivery chosen and the worth of the product.
However, according to customer reviews, Arhaus’ delivery isn’t quite the same as they promised it to be.
Arhaus takes longer than a month at times to deliver products. As per T. Friendly, their items arrived many weeks later than stated. P. A has also complained of a late delivery that ruined the overall shopping experience.
Pros and Cons of Arhaus Furniture
Here is a list of pros and cons of Arhaus furniture that you should know before buying anything.
| Pros | Cons |
| – High-quality furniture pieces with top-level durability – Unique design and character – Wide product range – Sustainable brand with excellent work ethics – Appealing website | – Slow customer support service – Delivery issues can happen – Higher price than mainstream manufacturers |
Customer Reviews
Arhaus has a 1.6 rating on TrustPilot. The reason behind such a poor rating is mostly negative reviews of the brand’s horrible customer service and delivery delays.
Regardless of the high-quality products Arhaus sells, its poor customer service has ruined the shopping experiences of multiple buyers.
Take a look at some reviews.
After looking at these reviews, it is safe to conclude that online shopping for Arhaus products might not be ideal. But that shouldn’t stop you from accessorizing your house with the brand’s exquisite offerings. Therefore, it is best to shop from the showroom and take your preferred product home right after making a purchase.
Where to Find the Best Arhaus Deals?
Furnitures can be expensive at times. So, why not explore Arhaus discounts? Here are some of the ways you can avail of the best offers.
- Explore the Promotion page on Arhaus’ website to get your hands on the best deals, coupon codes, and more.
- You can find items labeled under the Clearance Sale category to get some excellent furniture pieces at reduced rates.
- The “Sale” section of the website often features attractive sales on items for your living room, dining, bedroom, lighting, décor, and outdoor furniture.
- You can choose to sign up for the Arhaus email newsletter to receive promotions, discount deals, coupon codes, decorating tips, and other special offers.
Caring for Your Arhaus Sofa
If you have invested in an Arhaus sofa, you must take care of it so it lasts for a long period. Here are some tips.
- Get your hands on the Crypton Cleaning Kit from Arhaus’ official website. It works as an organic stain remover to remove all types of stains on your sofa.
- The Upholstery Cleaning Kit is also designed to remove fresh stains. It comes with two types of solutions to keep your sofa from getting ruined.
- You can also invest in a fabric protector spray to create a protective barrier against stains and spills.
- Make sure to keep your sofa away from heat and direct sunlight.
- Consider getting arm covers for your sofa.
- Follow the cleaning instructions given by the brand to avoid any damage.
Conclusion
If you haven’t shopped from Arhaus before, you may be hesitant to make an investment now. The brand has received mixed reviews. Customers have praised the quality and design of furniture products. But unfortunately, there are countless complaints of poor customer service and delivery delays. Most customers have failed to receive their orders on the promised delivery date.
So, if you like to try out Arhaus’ offering and you also have the funds, shop from one of the showrooms during sale time rather than exploring your options online. Opt for immediate delivery so you can bring your furniture piece safely with you.
